This topic describes how to troubleshoot the WebFOCUS Business User Edition installation.
If you receive a message during the installation process related to failure to start the Reporting Server service, perform either of the following steps after the installation completes:
If you are unable to launch WebFOCUS Business User Edition, ensure that all services are running. If they are not, do the following:
If this does not work, stop the services again. Before you restart the services, ensure that the Hyperstage processes, ibengine.exe and postgres.exe, are also stopped. Restart your machine if you are still unable to restart the services.
By default, ports in the range of 26000 to 26040 are checked for availability. If the installation program detects that no ports in that range are available, it then increases the range by 10 and checks again for availability. For example, if ports 26000 to 26040 are unavailable, ports 26010 to 26050 are then checked.
Default Port Assignment.
WebFOCUS Business User Edition creates a log file in the following location for Windows:
Is your Windows user ID.
Is the date and time the log file was created.
These log files provide information about the WebFOCUS Business User Edition installation. If you contact Customer Support Services with an installation problem, have these files available.
If you choose to uninstall WebFOCUS Business User Edition, and the uninstall process fails, you can follow one of the procedures in this section to clean up your machine before reinstalling the product.
Before performing one of the following procedures, ensure that you have uninstalled WebFOCUS Business User Edition.
If the WebFOCUS Business User Edition uninstall process fails, you can run the idis_cleanup.bat file to clean a damaged installation on your machine.
Note: By default, the utility will back up the Reporting Server applications, data, and the Derby database.
If the WebFOCUS Business User Edition uninstall process fails, you can do the following to manually cleanup the remaining WebFOCUS Business User Edition components on your machine.
sc delete "service name"
Is the name of the service you are manually deleting. For example:
C:\sc delete "WfBUE82AppSrv"
Note: The service name must be enclosed in double quotation marks.
Repeat this for the remaining services.
For example, if WebFOCUS Business User Edition is installed on the C:\ drive, remove all folders under C:\ibi\WebFOCUS_BUE82\ except for the C:\ibi\WebFOCUS_BUE82\data\ folder.